Refund and Return Policy

At Pharmasy Online UK we strive to guarantee your satisfaction with every purchase. However, we understand that there may be cases where a return or refund is necessary. Please review our refund and returns policy, detailed below:

Return Eligibility:

We accept returns within [number] days of the original purchase date.
To be eligible for a return, items must be unused, unopened and in the original packaging.
Certain items, such as prescription medications, perishable goods and personalized items, may not be eligible for returns due to health and safety regulations.
Refund Process:
Refunds will be issued in the original form of payment.
When requesting a refund, you must provide proof of purchase (receipt or order confirmation).
Refunds will be processed within 5 days of receiving the returned item.

Return procedure:

To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization Number (RA).
Please package the items you wish to return securely, including the RA number, and send them to the address provided by our customer service team.
Customers are responsible for return shipping costs unless the return is due to an error on our part.

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately to arrange a replacement or refund.

In order to process your request efficiently, we may require photographic evidence of the damage or defect.

Non-returnable items:

Certain items may not be eligible for return due to health and safety regulations.
These items include, but are not limited to, prescription medications, opened personal care products, and perishable goods.

Exchanges:

We do not offer direct exchanges. If you would like to exchange an item, please follow the returns process described above and place a new order for the desired item.
Refusal of returns:
By making a purchase from Pharmasy Online UK, you acknowledge and agree to be bound by the terms and conditions of our refund and returns policy.

For further questions or assistance regarding returns and refunds, please contact our customer service team at [contact information]. Thank you for choosing Pharmasy Online UK for your healthcare needs.